Materials
If the delivered item is wrong, missing, damaged or not as described, keep the item and packaging where safe, take photos, and contact us with your order details. We will check the issue and tell you whether replacement, correction, return or refund applies. A change of mind, excess quantity or a wrong specification ordered by the customer is reviewed against the item and supplier terms communicated before payment. Do not assume a general return window from another store.
Labour and site visits
Tell us promptly if a worker does not arrive, the work differs from the agreed scope, or there is a quality concern. We will check the agreed work, site records and remedy options, which may include completing or correcting the work or an appropriate refund. Cancellation, rescheduling, visit no-shows and work already started are handled under the terms shown before the booking is confirmed.
Consultation fee
The consultation fee is confirmed with you before payment.
How to raise an issue
Use the contact page and share your name, phone, request or order reference, site address and photos if useful. We will acknowledge and review the issue. The final published policy needs confirmed claim and refund timelines and a support contact before payments launch.