Information you give us
A request can include your name, email, phone number, six-digit PIN, locality, site landmark, work details, timing and an optional referral code. You choose what to put in the description. Do not send bank details, passwords or sensitive identity documents in this form.
How it is used and shared
When you press Submit request after review, your name, mobile, email, site details, needs, material list, language and request-only consent are saved in SiteKaam's private Leads list. Only Admin and Super Admin can see it. We use it to handle your request and contact you about it. WhatsApp is optional and follows WhatsApp's terms. Submission creates no account, order, booking or payment and sends no automated email or push notification. Unfinished forms are not sent to SiteKaam; this tab may keep your draft and receipt to recover a save.
Site behaviour
The PIN checker validates its format in your browser. It does not make an automatic coverage decision or submit a PIN to SiteKaam by itself. The site may produce routine hosting logs. We use aggregated website analytics from our hosting provider; it records page-performance timings and does not use cookies or local storage. We have not added marketing signup or online payments.
SiteKaam app
Signed-up users sign in to raise and follow requests, see projects linked to them, and use documents. You can create an account with your email on the login page. The sites and work you can see depend on the access given to you.
What we keep. Your email address, name, phone number, site or project, and the language you choose for emails. For each request: your messages, notes, photos and videos, and a history of what was done and by whom. We also keep a log of sign-ins and changes, for security.
Why we keep it. To run your account and requests, to send you the emails described below, and to keep a record of the work.
Phone number and optional details. We use your phone number for operational calls or messages about your account, site and requests. With your opt-in, we may also use it for occasional promotional calls or messages. If you share them with us, we also keep your birthday, spouse's name and anniversary date. These details are optional and may be used for congratulatory messages, relevant offers or gifts. Promotional contact remains subject to your opt-in.
Who can see it. A site's primary contact can see all requests for that site. A secondary contact sees their own requests and any request the primary contact shares with them, including customer-visible notes and files. Internal team notes and files are never shown to customers. Our staff see only what their role and assignments allow.
Projects and files. We keep project details linked to you and the files uploaded to a project. A customer can see every file they upload, including after the project closes. Our team sees a customer's files only where assigned and approved. Customer files and projects are never public.
How we use it. Information may be used to improve our systems, services and delivery or the application itself. It will not be sold to third parties, ever. It is shared with providers only when needed to service a request.
Feedback entered for you. Where a customer cannot enter feedback themselves, a team member may record it for them. It is saved as the customer's own feedback and shows which team member entered it.
Providers. We use a cloud hosting and storage provider to run the SiteKaam app, its database and its files, a sign-in provider to send one-time codes to your email, and an email service to send request emails. They handle this information to provide those services to us.
Emails. Sign-in codes are sent by the sign-in provider. When a request is ready for your review we send a confirmation email, one reminder after 24 hours without a reply, and a closure notice, in the language you chose. These come from sitekaam@gmail.com and go to the customer the request is attributed to and the site's primary contact, without duplicates. Unresolved escalations are handled by us personally, not by automated emails. Our team sends you an invitation email when your SiteKaam app access is set up, and may resend it manually. We do not send automatic invitation reminders.
Cookies. The app uses first-party sign-in cookies. Remember me unchecked lasts 1 day; checked lasts 30 days since last use and renews on use. Access changes, sign-out or clearing browser data can end it earlier. One remembers the request link you opened, so we can take you there after sign-in; it lasts 15 minutes. One remembers your English or Hindi choice for 1 year. Our team's pages use one more cookie to remember a display preference for 1 year. Fonts are served from our own site.
Storage. The SiteKaam app's hosting, database and files are with our cloud provider. We have not restricted storage to a particular country or region.
Corrections. What you write in a request or note is kept exactly as you wrote it, and we do not edit it. If something needs correcting, add a note to the request or email us, and we will record the correction alongside the original.
Your choices
You can choose not to send a request. To ask about correcting or deleting information you already sent, use the contact page and identify the request. For the SiteKaam app, we do not delete requests, notes, photos or videos automatically. To ask about or request removal of SiteKaam app information, or to raise a concern about it, email support@sitekaam.com.
SiteSkill emails. If you email us about SiteSkill, we use the name, trade, locality and phone number you send only to reply to you about SiteSkill.
Privacy questions and grievances
Swati Chaudhari, Grievance Officer, SiteKaam, handles privacy questions and grievances about information in this website and the SiteKaam app. Email support@sitekaam.com with the subject "Attention: Privacy or Grievances", or call +91 98110 07779.